Commonly Asked Questions
How can I buy your products?
To make order, simply reach us through Whatsapp and E-mail listed in our website. We did not receive order through phone call. You can also buy our products in the marketplace (Shopee and Tokopedia).
How can I make custom order?
For custom order made from our design, choose what you want to customize :
Color​​
Product's Dimension
Add-on
For new custom order:
Send us the picture of your​​ design
For interior designer, send us the Autocad and SketchUp file of your products.
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When will my products arrived?
Production time for products in our catalogue
​1-2 business days : for products that are ready in our warehouse. Please be patient as we check and repair the products before sending it to you.
7-14 business days : for products currently being produced.
14-21 business days : for products in demand or custom model.
Production time for custom order
1-3 months depending on products complexity. reach us for more information
Shipment time
3-5 business days depend on your location.
What are the payment options?
We accept payment via Bank Transfer. Our account is in Bank BCA (Bank Central Asia). You can pay in the marketplace if you made your order there.
What is your return policy?
Product return only acceptable for 7 days after you receive your products. Unboxing video are necessary. We only accept product return caused by product's defect. Because we make sure to check our products before delivering to you, any defect you receive may be because of the shipment process.